Responsible Gaming

At Poker OLG, we are dedicated to providing a safe and enjoyable gaming experience for all our players. We understand that problem gambling can have severe consequences on individuals and their loved ones, which is why we take responsible gaming very seriously.

Safe and Balanced Gambling Habits

Gaming should be enjoyed as entertainment, not as a means of making money. To ensure you maintain a healthy balance between gaming and your personal life, consider the following guidelines:

• Set aside specific times for gaming to avoid excessive playing.
• Establish realistic expectations about winning or losing.
• Don't chase losses by betting more than you can afford.

Budgeting and Bankroll Management

Effective bankroll management is key to safe gaming. Consider these tips:

• Allocate a separate fund specifically for entertainment purposes, including gaming.
• Set deposit limits to prevent overspending.
• Monitor your bets carefully and stick to them.

Deposit, Loss, Wager, and Session Limits

We support responsible gambling by providing various limit options. You can set:

• Deposit limits: Limit the amount you can deposit within a specified period.
• Loss limits: Stop yourself from losing more than you're willing to risk.
• Wager limits: Control your betting amounts on specific games or across all games.
• Session limits: End your gaming sessions automatically after a predetermined time.

Reality Checks and Time Reminders

To avoid overplaying, enable our reality checks:

• Regular reminders will prompt you to review your gaming activity.
• Set daily session limits to prevent prolonged gaming periods.

Cooling-Off Periods and Self-Exclusion Tools

If you feel the need for a break from gaming, consider these self-exclusion options:

• Cooling-off period: Temporarily restrict access to our services.
• Self-exclusion: Permanently ban yourself from using our services. Please note that during this period, all bonuses and winnings will be forfeited.

Account Verification and Age Restrictions

We adhere to strict age verification procedures. If you're below the minimum age requirement (18+), please do not attempt to play or deposit funds.

Protection of Vulnerable Players

Poker OLG acknowledges its responsibility towards vulnerable players. We monitor accounts for suspicious activity, and our customer support team is available 24/7 should you require assistance.

Warning Signs of Problematic Gambling

Recognize the warning signs:

• Increased betting amounts.
• Neglecting daily responsibilities due to gaming.
• Feeling guilty or anxious about your behavior.
• Chasing losses by increasing bets.

If any of these apply, consider reaching out for professional help.

Support Organisations and Professional Help Resources

In case you need additional support, we recommend exploring:

• ConnexOntario
• Responsible Gambling Council (RGC)
• GamTalk

These organizations provide dedicated resources to aid in responsible gaming practices.

Responsible Bonus Usage

Claim bonuses responsibly by understanding the associated terms and conditions. Always check bonus expiration dates and wagering requirements carefully before making claims or bets.

Safer Gaming during Slots, Live Casino, Sportsbook, or Promotional Play

Different games come with their own sets of rules. Familiarize yourself with:

• Slot game volatility.
• Live casino minimum betting limits.
• Sportsbook bet placement.
• Promotional terms and conditions for bonus play.

Mobile Gambling Awareness

When using our mobile app:

• Set up deposit, wager, or session limits on your device.
• Regularly review your gaming history to ensure responsible spending.
• Use built-in reality checks and time reminders.

Family/Device Protection Measures

To protect vulnerable users (e.g., minors), consider using parental controls for devices. These tools restrict access to our services based on user settings.

Account Security and Player Protection

At Poker OLG, your security is paramount:

• Two-factor authentication.
• Encrypted connections via latest SSL/TLS technology.
• Regular platform updates ensure ongoing player protection.

Compliance with Licensing or Gambling Regulations

We comply strictly with regulatory requirements. Our license to operate gaming services is maintained through adherence to AGCO's rules and regulations.

Fairness, RNG Systems, and Transparent Gameplay

All games are designed using random number generator (RNG) algorithms for fairness:

• No algorithmic advantage can be gained by manipulating game outcomes.
• Each game round operates independently, ensuring randomness in each play session.